Summary
As energy resilience and optimisation became business-critical priorities in an evolving energy landscape, a global leader in backup power partnered with Softdel to transform its next-generation Battery Energy Storage System (BESS) into a cloud-connected, data-driven asset. The engagement supported the customer’s strategic shift from a hardware-centric backup power provider to a smart, cloud-enabled energy solutions partner.
Customer Background
For more than 60 years, our customer has been a global leader in delivering UL-certified, NFPA-compliant backup power solutions known for exceptional quality and long-term reliability. Their systems support mission-critical applications like emergency lighting, traffic management, rail, and broadband, across key sectors including manufacturing, healthcare, government, and commercial infrastructure.
The Challenge
As part of the shift toward sustainable and intelligent energy management, the customer set out to develop a next-gen BESS focused on maximizing efficiency, lowering lifecycle costs, and optimizing renewable usage at scale. To realise this vision, they needed a secure, cloud-enabled platform that could deliver real-time visibility, scale with growth, and drive measurable cost savings — without compromising reliability.
Addressing these challenges required more than technology; it demanded a partner with deep domain knowledge, proven IoT capabilities, and the ability to deliver scalable, future-ready solutions. Building on a successful prior engagement, the customer partnered with Softdel to bring this vision to life through a high-impact digital energy platform.
Softdel’s Approach: Building an Intelligent Energy Platform
- Softdel transformed this vision to a cloud-native, scalable BESS platform that goes beyond monitoring to deliver real-time intelligence and operational control. The solution was designed with the following key capabilities:
- Future-ready architecture: Engineered a modular and scalable platform designed to support multi-site deployments, evolving energy ecosystems, and seamless integration of future energy assets
- Scalable cloud-native backend on AWS: Built a secure, serverless AWS-based backend with robust data pipelines and automated workflows
- Secure edge-to-cloud connectivity: Enabled secure, real-time communication through IoT Core, supporting device provisioning, monitoring, and fault handling
- Intelligent operator-centric experience: Delivered a unified, operator-first interface enabling real-time decision-making across distributed energy assets with Angular
- Built for reliability: Ensured platform stability and performance consistency through comprehensive functional and scenario-based testing
- The BESS application dashboard provided comprehensive monitoring and operational features, including:
- User and access management with secure authentication and role-based access control
- Integrated operational visibility through APIs, Google Maps integration, and hierarchical views across areas, sites, devices, and asset health
- Advanced energy operations management including Time-of-Use (TOU) setup, energy data, events, analog/binary data, and BESS runtime monitoring
- Asset lifecycle and service management with installation, commissioning, preventive maintenance scheduling, and EOL tracking
- Real-time alerts and operational reporting featuring alarm management, event & log capture, report generation & distribution, and SMS/email notifications
Technology Stack
Cloud: AWS
Frontend: Angular
Backend: Node.JS
Database: Mongo DB
Business Impact
- Financial Impact: Delivered up to 2x reduction in annual energy costs, driven by optimized energy usage, reduced grid dependence, and minimized outage-related losses. The solution also improved asset efficiency enabling BESS payback in under 3 years, strengthening long-term ROI.
- Operational Impact: Enabled real-time monitoring across 50+ sites, reducing equipment run hours by 20% and improving operator productivity through a simplified, insight-driven interface.
- Strategic Impact: Enabled the customer’s shift from a product-centric offering to an Energy-as-a-Service model, creating a scalable digital foundation for recurring revenue and long-term customer value.
