GCC-as-a-Service

Innovation is the driving force behind sustainable business success, and Global Capability Centers (GCCs) are fast becoming the core engines powering this transformation. By enabling enterprises to accelerate growth, enhance agility, and unlock continuous value creation, GCCs play a pivotal role in shaping the digital future of organizations. 

 

With deep experience in establishing and scaling 14+ GCCs across industries, Softdel partners with enterprises to design, build, and operationalize high-performing centers tailored to their strategic goals. Our GCC-as-a-Service model combines AI-first innovation, proven accelerators, and flexible engagement frameworks, ensuring faster setup, reduced operational risk, and tangible business outcomes — all while building long-term innovation capabilities for the enterprise.

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Power your GCC with
Softdel’s innovation ecosystem

Innovation Labs

Softdel’s dedicated innovation hubs have been the incubator of transformative solutions. By harnessing cutting-edge technologies and deep domain expertise, we help enterprises accelerate their journey from R&D concepts to market-ready products—establishing your GCC as a strategic center for next-generation innovation.

Proven Accelerators & Frameworks

Our proprietary frameworks, pre-built solution components, and a rich library of accelerators significantly compress development timelines. This ensures faster time-to-market, high-quality outcomes, and efficient scaling of your GCC’s core objective.

Global Talent Excellence

Backed by a stable, skilled, and globally experienced workforce, Softdel brings a culture of collaboration, continuity, and technical excellence. Our teams ensure seamless knowledge transfer and consistent delivery performance, empowering your GCC to operate as an agile, world-class growth driver.

Security & Compliance

We operate on ISO 27001-certified systems and ISO 17025:2017-accredited labs, ensuring uncompromised data security, protection of intellectual property, and adherence to global compliance frameworks for secure and trusted operations.

Up to 0 %
cost savings making global operations efficient, impactful, and scalable
~ 0
days to
operational readiness
Up to 0 %
faster compliance through
expert regulatory support

Discover how your organization can unlock innovation, scalability, and cost efficiency through a Global Capability Center.
Book a free consultation today to explore the right GCC strategy for your business.

GCC Engagement Models

COCO
Company Owned, Company Operated

We wholly own and operate the GCC, managing infrastructure, talent, and processes in-house to enable faster launches while ensuring complete technical and strategic alignment.

BOT
Build-Operate-Transfer

We build and operate the GCC for a defined period, providing the required infrastructure, talent, and processes to enable a rapid setup with greater success certainty, before transferring full ownership and control to the company.

COPO
Company Owned, Partner Operated

We own the GCC and its assets, while the partner manages day-to-day operations through dedicated talent and process management aligned with their roadmap, ensuring agility, efficiency, and seamless collaboration.

JV
Joint Venture

We co-invest in and co-manage the GCC with our partner, jointly driving strategy while sharing both risks and rewards.

Why Softdel for
Global Capability Center?

People & Expertise

A diverse, multidisciplinary team with deep domain knowledge, driving innovation and delivering complex solutions. From advisory to execution, Softdel ensures smooth operations and impactful outcomes.

Proven Track Record

Over 25 years of experience in engineering and digital transformation, setting up multiple successful GCCs, and partnering with Fortune 500 companies.

Structured Process

Our GAP assessment framework, agile methodologies, and flexible operations ensure seamless execution from advisory to full implementation.

Collaborative Culture

Transparent, innovation-driven, and cross-cultural collaboration is at the core of Softdel’s approach, fostering long-term partnerships.

People & Expertise

A diverse, multidisciplinary team with deep domain knowledge, driving innovation and delivering complex solutions. From advisory to execution, Softdel ensures smooth operations and impactful outcomes.

Proven Track Record

Over 25 years of experience in engineering and digital transformation, setting up multiple successful GCCs, and partnering with Fortune 500 companies.

Structured Process

Our GAP assessment framework, agile methodologies, and flexible operations ensure seamless execution from advisory to full implementation.

Collaborative Culture

Transparent, innovation-driven, and cross-cultural collaboration is at the core of Softdel’s approach, fostering long-term partnerships.

Driving customer success
through GCC innovation

Building a High-Performance GCC for a Leading Smart Access Solutions Company

Engagement Model: Build-Operate-Transfer (BOT)


Softdel’s Role

  • Built a high-performance GCC with robust infrastructure and talent expertise spanning middleware, web/mobile, data engineering, cloud, and AI-based smart access control.
  • Managed day-to-day operations, enabling agile and incremental delivery for IoT-enabled smart access and home automation systems. Achieved rapid ramp-up through phased resourcing, optimised SDLC processes, and structured training programs.
  • Leveraged Softdel’s proprietary accelerators and reusable middleware frameworks to enhance development speed and ensure seamless integration between hardware and SaaS platforms.
  • Facilitated smooth transition of GCC ownership, ensuring complete handover of infrastructure, operations, and knowledge assets.

 

Value Delivered

  • Accelerated product development and innovation across the client’s smart access solutions, reducing time-to-market by up to 6 months for production-grade IoT and SaaS applications.
  • Improved cost efficiency by 20% through agile operations, phased resourcing, reusable frameworks, and optimized processes, enabling scalable, sustainable, and AI driven product delivery.
Setting up a cutting-edge innovation lab and digital experience center for a global electronics enterprise

Engagement Model – Company-Owned, Partner-Operated (COPO)

Softdel’s Role

  • Set up and managed a dedicated innovation lab in India, handling day-to-day operations, governance, branding, and IP protection.
  • Built a multidisciplinary team across embedded systems, hardware design, IoT, cloud, and mobile app for Building Automation Solution(BAS).
  • Implemented agile processes, knowledge management practices, and scalability frameworks to enable rapid prototyping and phased solution delivery.
  • Enabled strategic focus for the client, while Softdel ensured delivery excellence and execution reliability.

Value Delivered

  • Accelerated product development for an end-to-end smart lighting solution,delivering the first production-grade applications with less than 20% of the originally planned effort.
  • Achieved ~30% cost optimization for managed services by leveraging Softdel’s domain expertise.
Establishing a high-impact R&D hub for a global industrial software leader

Engagement Model: Joint Venture
Softdel’s Role

  • Co-defined the GCC strategy and R&D center blueprint aligned with the customer’s global product roadmap and long-term industrial automation goals.
  • Established infrastructure, processes, and governance frameworks to ensure seamless integration with customer’s corporate culture and delivery standards.
  • Built a multidisciplinary team from 0 to 30 engineers in 2 months, covering industrial connectivity, middleware, cloud integration, and OPC technologies, all operating in Agile alignment with global teams.
  • Enhanced domain capabilities and delivery maturity, enabling the joint venture to independently scale R&D and co-innovate on next-generation industrial software solutions.

 

Value Delivered

  • Established a high-performing R&D hub, strengthening the customer’s global product innovation and engineering capabilities.
  • Increased engineering throughput or project delivery efficiency by 20%.
Engineering a future-ready advanced automation R&D lab for a global leader in motion technology

Engagement Model – Company Owned, Company Operated(COCO)

Softdel’s Role

  • Established and operated a Pune-based dedicated R&D center, overseeing day-to-day operations, governance, and delivery excellence.
  • Engineered next-generation automation and control products, including advanced HMIs and 70+ industrial communication drivers.
  • Built domain-focused engineering teams across embedded systems, IoT, cloud, and HMI development to support the customer’s innovation roadmap.
  • Established standardised engineering processes, agile practices, and knowledge transfer frameworks that were extended across the customer’s other product lines.

Value Delivered

  • Accelerated automation and control system development by 25%, leveraging Softdel’s domain expertise and engineering talent.
  • Reduced operational risks and strengthened long-term innovation through structured governance and scalable GCC operations.

Ready to start your GCC journey?

Let’s align on your goals and craft a roadmap tailored to your business.
Schedule a Call today.

Ready to start your
GCC journey?​

Get in Touch