GCC-as-a-Service

Innovation is the driving force behind sustainable business success, and Global Capability Centers (GCCs) are fast becoming the core engines powering this transformation. By enabling enterprises to accelerate growth, enhance agility, and unlock continuous value creation, GCCs play a pivotal role in shaping the digital future of organizations. 

 

With deep experience in establishing and scaling 14+ GCCs across industries, Softdel partners with enterprises to design, build, and operationalize high-performing centers tailored to their strategic goals. Our GCC-as-a-Service model combines AI-first innovation, proven accelerators, and flexible engagement frameworks, ensuring faster setup, reduced operational risk, and tangible business outcomes — all while building long-term innovation capabilities for the enterprise.

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Power your GCC with
Softdel’s innovation ecosystem

Innovation Labs

Softdel’s dedicated innovation hubs have been the incubator of transformative solutions. By harnessing cutting-edge technologies and deep domain expertise, we help enterprises accelerate their journey from R&D concepts to market-ready products—establishing your GCC as a strategic center for next-generation innovation.

Proven Accelerators & Frameworks

Our proprietary frameworks, pre-built solution components, and a rich library of accelerators significantly compress development timelines. This ensures faster time-to-market, high-quality outcomes, and efficient scaling of your GCC’s innovation programs.

Global Talent Excellence

Backed by a stable, skilled, and globally experienced workforce, Softdel brings a culture of collaboration, continuity, and technical excellence. Our teams ensure seamless knowledge transfer and consistent delivery performance, empowering your GCC to operate as an agile, world-class innovation engine.

Security & Compliance

With ISO/IEC 27001-certified infrastructure, we ensure robust protection of your data and intellectual property, aligning with global compliance frameworks and industry-leading security standards.

Up to 0 %
making global operations efficient,
impactful, and scalable
~ 0
days to
operational readiness
Up to 0 %
faster compliance through
expert regulatory support

Discover how your organization can unlock innovation, scalability, and cost efficiency through a Global Capability Center.
Book a free consultation today to explore the right GCC strategy for your business.

GCC Engagement Models

COCO
Company Owned, Company Operated

Company wholly owns and operates the GCC, ensuring complete cultural and strategic alignment. Softdel assists in setup, talent acquisition, and process enablement to accelerate launch and reduce risks.

BOT
Build-Operate-Transfer

Softdel builds and operates the GCC for a defined period, providing the required infrastructure, talent, and processes to enable a rapid setup with lower initial risk, before transferring full ownership and control to the company.

COPO
Company Owned, Partner Operated

Company owns the GCC (assets/IP) while Softdel manages day-to-day operations, providing a quick start and cost efficiency with less direct control.

JV
Joint Venture

The company and Softdel co-invest in and co-manage the GCC, jointly driving strategy while sharing risks and rewards.

Why Softdel for
Global Capability Center?

People & Expertise

A diverse, multidisciplinary team with deep domain knowledge, driving innovation and delivering complex solutions. From advisory to execution, Softdel ensures smooth operations and impactful outcomes.

Proven Track Record

Over 25 years of experience in engineering and digital transformation, setting up multiple successful GCCs, and partnering with Fortune 500 companies.

Structured Process

Our GAP assessment framework, agile methodologies, and flexible operations ensure seamless execution from advisory to full implementation.

Collaborative Culture

Transparent, innovation-driven, and cross-cultural collaboration is at the core of Softdel’s approach, fostering long-term partnerships.

People & Expertise

A diverse, multidisciplinary team with deep domain knowledge, driving innovation and delivering complex solutions. From advisory to execution, Softdel ensures smooth operations and impactful outcomes.

Proven Track Record

Over 25 years of experience in engineering and digital transformation, setting up multiple successful GCCs, and partnering with Fortune 500 companies.

Structured Process

Our GAP assessment framework, agile methodologies, and flexible operations ensure seamless execution from advisory to full implementation.

Collaborative Culture

Transparent, innovation-driven, and cross-cultural collaboration is at the core of Softdel’s approach, fostering long-term partnerships.

Driving customer success
through GCC innovation

Building a high-performance GCC for a leading smart access solutions company

Engagement Model: Build-Operate-Transfer (BOT)


Softdel’s Role

  • Advised on GCC setup, location, infrastructure, and talent strategy; established processes and governance.
  • Managed day-to-day operations, enabling agile delivery through phased resourcing, process optimization, and structured training programs.
  • Leveraged accelerators and frameworks to improve efficiency and shorten delivery timelines.
  • Facilitated seamless knowledge transfer and capability building to ensure a smooth transition during the handover phase.

 

Value Delivered

  • Accelerated product development and innovation across the client’s smart access solutions, reducing time-to-market by up to 6 months.
  • Improved cost efficiency by 20% through agile operations, phased resourcing, and optimized processes.
Driving innovation for a global electronics & connectivity solutions provider

Engagement Model: Company-Owned, Partner-Operated (COPO)

Softdel’s Role

  • Set up and managed a dedicated innovation lab in India, handling day-to-day operations, governance, branding, and IP protection.
  • Built a multidisciplinary team across Embedded Systems, hardware Design, IoT, Cloud, and Building Automation.
  • Implemented agile processes, knowledge management, and scalability frameworks to enable rapid ramp-up and maintain operational efficiency.
  • Enabled strategic focus for the client, while Softdel ensured delivery excellence and execution reliability.

 

Value Delivered

  • Accelerated product development by 30% through streamlined operations.
  • Achieved ~20% cost optimization leveraging Softdel’s domain expertise and GCC setup experience.
Establishing a high-impact R&D hub for a leading smart building technology company

Engagement Model: Company-Owned, Company-Operated (COCO)

Softdel’s Role

  • Advised on GCC strategy and center design aligned with the customer’s long-term vision.
  • Supported operational setup, including processes, governance, and team ramp-up, ensuring alignment with corporate standards and culture.
  • Built a multidisciplinary team from 0 to 50 engineers in 6 months, establishing Agile workflows synchronized with the customer’s HQ.
  • Enabled capability-building and structured operations so the customer could fully operate the center independently.

 

Value Delivered

  • Established a high-performing R&D hub that strengthened the customer’s global innovation capabilities.
  • Increased engineering throughput or project delivery efficiency by 20%.
Accelerating Automation & Control innovation with a Motion Technology Leader
Engagement Model: Joint Venture
Softdel’s Role
  • Delivered end-to-end software engineering and R&D services tailored to the customer’s automation and control systems.
  • Scaled domain-specific engineering teams through our Pune-based innovation centers.
  • Designed secure digital infrastructure, integrated legacy systems with modern IoT platforms, and aligned industrial protocols.
  • Established governance frameworks and knowledge transfer mechanisms to ensure operational efficiency and scalability.

Value Delivered
  • Accelerated automation and control system development by 20%, combining customer expertise with Softdel’s co-managed R&D model.
  • Reduced operational risks and enabled long-term innovation through structured governance and scalable GCC operations.

Ready to start your GCC journey?

Let’s align on your goals and craft a roadmap tailored to your business.
Schedule a Call today.

Ready to start your
GCC journey?​

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