Designation: Manager Quality
Skills: QMS and ISMS frameworks, SDLC and agile delivery models
Qualification: Bachelors in any Discipline
Location: Pune
Experience: 8 – 12 Years
Role overview
The Quality Champion owns the quality management and information security compliance ecosystem for the organization. This role leads ISO 9001 and ISO 27001 implementation, drives measurable process improvements, and builds a culture of quality across engineering and delivery teams.
Quality Management & Compliance
- Own and maintain ISO 9001 and ISO 27001 certifications across the organization, covering all active delivery projects.
- Manage audit cycles — internal, surveillance, and recertification — with zero critical non-conformances at audit.
- Drive year-on-year reduction in audit findings through structured CAPA programs.
- Maintain the ISMS risk register with quarterly reviews and ensure security incident resolution within defined SLAs.
Continuous Improvement
- Identify and execute process improvement initiatives with measurable outcomes (defect reduction, rework rate, delivery predictability).
- Ensure RCA is completed for all critical quality escapes within 5 business days with tracked preventive actions.
- Embed quality gates and review checkpoints across service delivery engagements.
Training & Culture
- Design and deliver the annual training calendar on QMS, ISMS, and process standards — targeting ≥95% completion.
- Build and maintain an internal auditor pool; certify a minimum of 5 internal auditors per year.
- Champion quality advocacy across departments through regular engagement and awareness programs.
Reporting & Collaboration
- Publish a monthly Quality Dashboard for senior leadership covering audit health, training compliance, and improvement KPIs.
- Collaborate with Delivery, Engineering, and Sales to integrate quality standards into project onboarding and customer milestones.
- Conduct annual security assessments for critical vendors and maintain documented compliance evidence.
Required
- Lead Auditor / Lead Implementer certification for ISO 27001 and/or ISO 9001 (IRCA / BSI / PECB accredited).
- Preferred: SOC 2 readiness, CISM, CISA, Six Sigma Green/Black Belt, or equivalent.
- Minimum 3 years directly owning ISO 9001 / ISO 27001 certification programs at organizational level.
- Demonstrated experience managing cross-functional teams, audit programs, and CAPA workflows.
Skills
- Strong knowledge of QMS and ISMS frameworks; familiarity with SDLC and agile delivery models.
- Proficiency in quality metrics, data analysis, and executive-level dashboard reporting.
- Root cause analysis tools: Fishbone, 5-Why, Pareto, FMEA.
- Excellent communication and stakeholder management skills across engineering and leadership levels.
Desired Skills
- Experience with QMS/ISMS software platforms (e.g., Qualio, ISOXpress, or similar).
- Exposure to IoT or embedded systems quality standards (e.g., IEC 62443, IPC standards).
- Experience presenting compliance posture to enterprise customers during pre-sales or business reviews.
- Multi-site quality coordination across distributed engineering teams.
